Sonesta Es Suites Dallas Central Expressway, Dallas

My experience at the hotel was a mix of positives and negatives. On the bright side, the staff was exceptionally friendly and eager to assist, with some memorable interactions that really made my stay enjoyable. Additionally, the breakfast options were plentiful and tasty, making for a great start to each day. However, I was disappointed by the room I first checked into, as it had an unpleasant smell and needed maintenance. Overall, while there were highlights, there were definitely areas that needed improvement, particularly regarding the cleanliness and upkeep of the rooms.

I had a fantastic stay at this hotel, where everything felt just right. The location was perfect for accessing popular attractions and shopping, making my visit enjoyable. The rooms were comfortable, and the staff went above and beyond to provide help whenever I needed it. While the hotel is undergoing some renovations, which may cause minor inconveniences, it didn’t detract too much from my experience overall.

I had a mixed experience during my stay. The hotel is conveniently located near shopping areas and attractions, which is a definite plus. However, I found the room decor outdated and the breakfast offerings left much to be desired. The friendliness of the staff was a highlight, but some amenities, like breakfast quality, could see significant improvement.

Overall, my stay had some ups and downs. While the cleanliness of the hotel was impressive, the presence of pests in my room was a major downside. The customer service provided by staff members was outstanding, particularly with staff like Marcus and Betty who went above and beyond. However, I was disappointed by the cleanliness of the room I initially received, which was poorly maintained.

I had high hopes for this hotel given its central location and room size, but my experience was mixed. On one hand, the room was spacious and had good kitchen facilities, which I appreciated. However, there were cleanliness issues and an unpleasant odor that dampened the stay. The check-in process was efficient but marred by the unprofessional remarks made by the staff, which overshadowed some of the positives.